DEPARTMENTS
Your Hospital Stay
While you are hospitalized, you will come in contact with a variety of health care professionals. Physicians, nurses, aides, lab and x-ray technicians, orderlies, physical therapists, housekeepers, volunteers, and other personnel are all here to assist you in any way they can.Our credentialing committee has carefully screened each physician who practices at L.A. Metropolitan Medical Center. As a member of our medical staff, your doctor is responsible for your clinical treatment and will arrange for medications, special diet, tests, laboratory work, or special treatments. Your doctor may also request that other specialists and medical professionals treat you during your hospital stay.
Admission to the Hospital
Our Admitting Department is open 24 hours a day, seven days a week. It is located on the main floor, off the lobby area. For specific questions or detailed information not covered here, please contact an Admitting Specialist at (323) 730-7350.Pre-admission registration or scheduled admissions
We recommend that you bring some form of identification, your insurance card, and if applicable, the written orders or pre-admission form you received from your physician. If you are being admitted, please leave your valuables at home.
Insurance Coverage
For information regarding your covered services and benefits, please contact your insurance carrier or employer. Some insurance carriers offer limited benefits or require that you obtain pre-admission authorization. You are primarily and ultimately responsible for all charges and bills incurred during your stay. Our insurance verifiers will be pleased to assist you in answering your questions. Please call them at(323) 730-7350 . For a listing of insurance plans accepted at L.A. Metropolitan Medical Center, see Insurance Plans.
Financial Arrangements
Patients without insurance coverage may consider a financial arrangement. If you have any concerns about financing your hospital care, please contact our Admitting Director.
Outpatient Testing Registration
Prior to your outpatient test, please contact the appropriate department to schedule your appointment. Remember to bring all written orders received from your physician and your insurance card. Your physician's office will advise you if a referral or pre-certification is required prior to your outpatient test. On the date of your outpatient test, please register at the Admitting Department located in the main lobby. After registration, you will be directed to the appropriate area.
Your Accommodations & Safety
Our patient rooms are designed to meet the highest standards of quality, comfort, safety, and convenience.
Bed
Your hospital bed can be easily adjusted for your comfort.
Nurse Call System
Whenever you need assistance, simply press the call button.
Television
The control of your television set is on the call button.
Telephone
To place a local call in area code 323, first dial "9", then dial the telephone number you wish to reach. For other area codes and to place long distance calls, please use the pay phones located within your nursing unit.
Valuables
You should leave jewelry, large sums of money, and other valuables at home. If you have brought valuables with you and cannot send them home with a family member or friend, you can ask your nurse to have them stored in the medical center safe.
Smoking
L.A. Metropolitan Medical Center is proud to be a non-smoking facility. Smoking by patients, guests, employees, and medical staff is not allowed anywhere within the hospital.
Cafeteria
The Visitor and Employee cafeteria is located on the 1st floor of the Los Angeles Campus and on the lower level at the Hawthorne Campus. Both cafeterias are open seven days a week. A variety of hot entrees, cold foods, and snack items are available.
Convenience foods are also available 24 hours a day from vending machines located in the cafeteria. The machines offer a selection of snacks and cold beverages.
Pastoral Care
Acknowledging that a patient's psychosocial, spiritual, and cultural values may affect their response to care, the medical center respects the rights of all patients, their families, and loved ones to receive spiritual and emotional support. The clergy is welcome to visit, and members of the health care team can help patients to contact clergy if they are not already affiliated with a local congregation.
Visiting Hours
Visits from family members and friends greatly enhance the healing process. Our visiting hours are designed to provide patients with maximum rest and recovery time. Visitors are limited to TWO AT A TIME. Children ages 12 and under are not allowed to visit patient areas of the hospital, except with prior permission. Children waiting in the lobby must be under adult supervision at all times.- Medical and Surgical floor
10:00 a.m. to 8:00 p.m. - Critical Care Unit
Visiting hours and length of time for each visit will be left to the discretion of the nursing staff. Visits are limited to immediate family members or significant others. Gifts of food, live flowers, or plants are not accepted in the Critical Care Unit. - Geriatric Psychiatry Unit (L.A. Campus)
Monday through Friday: 12:00 p.m. to 1:00 p.m. and 4:00 p.m. to 7:00 p.m.
Weekends and Holidays: 12:00 p.m. to 7:00 p.m. - Adult Psychiatry Unit (Hawthorne Campus)
Monday through Friday: 6:00 p.m. to 8:00 p.m.
Weekends and Holidays: 2:00 p.m. to 4:00 p.m. and 6:00 p.m. to 8:00 p.m.
